queried malaysia airlines. 4:25, ho chi minh. these are half-hour blocks of a plane that's been missing for several hours, and nobody is thinking, we'd better sound the alarm. >> and get this, though. the last item, richard, quick point, item 24. the first mention of search and rescue comes at 6:14. 6:14. and kuala lumpur air traffic control queries ho chi minh city and asks if a search and rescue had been activated. where would the plane be at that point, richard, you know? >> you're thinking my thoughts, miles. >> but hold the thoughts and here's why. we're going to take a break. when we come back, there's good and bad reason for why they were communicating and not being able to understand where the plane was, and then there becomes new data that they'll have that gives them their different search coordinates. we'll take you through all of it right after the break. ups is a global company, but most of our employees live in the same communities that we serve. people here know that our operations have an impact locally. we're usi